Privacy Policy

Effective Date: January 10, 2020

Last Updated: Apr 7, 2026

1. Company Information

Lingva Pro Corp

14 Wall Street, Suite 2028

New York, NY 10005

United States

Contact:

Email: sales@lingva-pro.org

Phone: +1 (516) 716-8273

2. What Information We Collect

Personal Information You Provide

- Contact Information: Name, email address, phone number

- SMS Consent Preference: Your choice regarding whether you agree to receive SMS communications (collected via checkbox on our consultation and contact forms)

- Communication Records: Records of our conversations, consultations, and support interactions

- Educational Information: Your learning goals, exam preparation needs, course preferences

- Payment Information: Billing details for course packages and services (processed securely through third-party payment processors)

Information Collected via Website Forms

When you submit a consultation request or contact form on our website, the following data is collected and transmitted to our internal team management system:

- Your name, phone number, and email address

- Your SMS consent preference (whether you opted in or out of SMS communications)

- The source of the submission (e.g., contact form, consultation modal)

- The date and time of the submission

Information Collected Automatically

- Analytics Data: We use Google Analytics 4 to understand website usage patterns

- Technical Information: IP address, browser type, device information, pages visited

- Cookies: Essential cookies for website functionality only

3. How We Use Your Information

Primary Purposes

- Educational Services: Providing tutoring, exam preparation, and language courses

- Communication: Contacting you about your courses, scheduling, and support

- Lead Processing: When you submit a form on our website, your contact information and SMS consent preference are securely transmitted to our internal team via an encrypted messaging system for prompt follow-up

- Service Improvement: Analyzing usage to improve our educational offerings

- Business Operations: Processing payments, managing accounts, customer support

SMS Consent

- Your SMS consent preference is recorded with each form submission

- We will only send SMS communications if you have explicitly opted in by checking the consent checkbox

- Your consent preference is stored and respected for all future communications

Legal Basis (GDPR)

- Legitimate Interest: Providing educational services, improving our offerings

- Contract Performance: Fulfilling our tutoring and course agreements

- Consent: SMS communications and marketing (with opt-out options)

4. SMS and Phone Communications

SMS Consent and Opt-In

- Explicit Consent: SMS messages are only sent to users who have explicitly opted in by checking the SMS consent checkbox on our website forms

- Consent Recording: Your SMS consent preference is recorded and stored with your contact information at the time of form submission

- No Default Opt-In: The SMS consent checkbox is not pre-checked; you must actively choose to opt in

Text Messaging Terms

- Opt-In: By checking the SMS consent checkbox and providing your phone number, you consent to receive SMS messages about your courses and appointments

- Message Types: Appointment reminders, course updates, administrative messages

- Frequency: Message frequency may vary based on your course schedule

- Opt-Out: You can opt out at any time by texting "STOP" to +13323342361

- Help: For assistance, text "HELP" to +13323342361

- Rates: Message and data rates may apply according to your mobile plan

Phone Communications

- Calls: We may call you for consultations, lesson scheduling, and support

- Recordings: Calls may be recorded for quality assurance (with notice)

- Consent: By providing your phone number, you consent to receive calls related to our services

5. Information Sharing and Disclosure

We Do Not Sell Personal Information

Lingva Pro Corp does not sell, rent, or trade your personal information to third parties for monetary consideration.

Internal Data Processing

When you submit a consultation request, your information (name, phone, email, and SMS consent preference) is transmitted via a secure, encrypted channel to our internal team management system. This data is used solely for the purpose of responding to your inquiry and is not shared with external parties.

Limited Sharing

We may share your information only in these circumstances:

- Service Providers: Payment processors, scheduling tools (under strict data protection agreements)

- Legal Requirements: When required by law, court orders, or to protect legal rights

- Business Transfers: In case of merger, acquisition, or sale of assets (with notice)

- Emergency Situations: To protect health, safety, or prevent fraud

International Transfers

- US-Based: Your data is primarily processed in the United States

- EU Residents: If you're in the EU, we implement appropriate safeguards for international data transfers under GDPR

6. Data Retention

Retention Periods

- Active Students: While you're enrolled and for 3 years after course completion

- Consultation Records: 2 years for follow-up and service improvement

- Payment Records: 7 years for tax and accounting purposes

- Marketing Opt-Outs: Permanently retained to honor your preferences

Deletion

You can request deletion of your personal information at any time (subject to legal retention requirements).

7. Your Privacy Rights

All Users

- Access: Request copies of your personal information

- Correction: Update or correct inaccurate information

- Deletion: Request removal of your personal information

- Opt-Out: Unsubscribe from communications

California Residents (CCPA)

Additional rights under the California Consumer Privacy Act:

- Right to Know: Categories and sources of personal information collected

- Right to Delete: Request deletion of personal information

- Right to Opt-Out: Opt out of sale of personal information (we don't sell data)

- Non-Discrimination: We won't discriminate for exercising your rights

To Exercise Rights: Contact us at sales@lingva-pro.org or call +1 (516) 716-8273

EU Residents (GDPR)

Additional rights under the General Data Protection Regulation:

- Data Portability: Receive your data in a portable format

- Objection: Object to processing based on legitimate interests

- Restriction: Request restrictions on processing

- Complaint: File complaints with data protection authorities

8. Data Security

Security Measures

- Encryption: Sensitive data encrypted in transit and at rest

- Access Controls: Limited access to personal information on need-to-know basis

- Regular Updates: Security systems regularly updated and monitored

- Third-Party Security: Vendors must meet our security standards

Limitations

No method of transmission or storage is 100% secure. We cannot guarantee absolute security but implement industry-standard protections.

9. Cookies and Analytics

Essential Cookies

- Session Management: Keeping you logged in and maintaining preferences

- Security: Protection against fraud and unauthorized access

Analytics (Google Analytics 4)

- Provider: We use Google Analytics 4 (GA4) to understand website usage patterns and improve our services

- Cookies: GA4 may set cookies (e.g., _ga, _ga_*) to distinguish unique users and sessions. These cookies expire after up to 2 years

- Data Collected: Pages visited, session duration, device and browser information, approximate geographic location

- Data Sharing: Analytics data is processed by Google. We do not share personally identifiable information through analytics

- Purpose: Understanding website usage to improve our services and measure advertising effectiveness

- Opt-Out: You can opt out of Google Analytics by installing the [Google Analytics Opt-out Browser Add-on](https://tools.google.com/dlpage/gaoptout), by using our [Privacy Opt-Out page](/privacy/opt-out), or by adjusting your browser cookie settings

Cookie Management

You can control cookies through your browser settings, though disabling essential cookies may affect website functionality.

10. Google Ads Attribution (GCLID)

What is GCLID

We use Google Click Identifier (GCLID) to measure the effectiveness of our Google Ads advertising campaigns. When you click on one of our Google ads, a unique click identifier is appended to the URL.

How We Use GCLID

- Collection: When you arrive at our site from a Google ad, the GCLID parameter is captured from the URL and stored in your browser's local storage for up to 90 days

- Submission: If you submit a consultation or contact form, the stored GCLID is included with your form data

- Purpose: We use GCLID solely for advertising attribution — to understand which ads lead to consultations and measure campaign performance

- Data Sharing: GCLID data is transmitted to Google in de-identified form for the sole purpose of measuring advertising effectiveness. No additional personal data is shared through this mechanism

Your Control

- Opt-Out: You can opt out of GCLID tracking at any time by visiting our [Privacy Opt-Out page](/privacy/opt-out), which clears all stored tracking data and prevents future collection

- Browser Controls: Clearing your browser's local storage will also remove the stored GCLID

- No Impact: Opting out does not affect your ability to use our website or services

Data Processing

GCLID data is processed on our servers and transmitted to Google for conversion tracking. This data does not contain your name, email, or phone number — only the click identifier that links your ad click to a form submission.

11. Third-Party Services

Payment Processors

We use third-party payment processors for secure payment handling. Your payment information is processed according to their privacy policies and industry standards (PCI DSS).

Analytics Provider

We use Google Analytics 4 (GA4) to analyze website traffic and usage patterns. Google processes analytics data on our behalf in accordance with Google's privacy policy and data processing terms. GA4 collects aggregated website usage data and may set cookies to distinguish users and sessions.

Educational Tools

Some courses may use third-party educational platforms or tools. We'll inform you when third-party services are used and their privacy implications.

12. Children's Privacy

Age Requirements

- Minimum Age: Our services are intended for individuals 13 years and older

- Parental Consent: Users under 18 should have parental consent to use our services

- COPPA Compliance: We don't knowingly collect personal information from children under 13

13. Changes to Privacy Policy

Updates

- Notification: We'll notify you of material changes via email or prominent website notice

- Effective Date: Changes take effect on the date indicated at the top of this policy

- Review: We recommend reviewing this policy periodically

14. Contact Information

Privacy Questions

For questions about this Privacy Policy or your personal information:

Email: sales@lingva-pro.org

Phone: +1 (516) 716-8273

Mail: Lingva Pro Corp, 14 Wall Street, Suite 2028, New York, NY 10005

Regulatory Contacts

- California AG: For CCPA complaints: https://oag.ca.gov/contact/consumer-complaint-against-business-or-company

- EU Data Protection: For GDPR complaints, contact your local data protection authority

Message and data rates may apply. You can opt out at any time by texting "STOP." For assistance, text "HELP" at +13323342361 or visit our privacy page or contact page. Message frequency may vary.